Returns, Warranty, Privacy Policy.
Nifty City Return & Refund Policy
At Nifty City, we stand behind the quality of our products and are committed to providing exceptional customer service. If you experience an issue with your order, we're here to help. Please review this Return & Refund Policy before making a purchase.
1. Order Cancellations
Orders may be canceled at any time before they have shipped.
An order is considered shipped once it has been tendered to the shipping carrier for delivery. After an order has shipped, it can no longer be canceled and must instead follow the Return & Refund Policy outlined below.
Because payment processing fees are incurred immediately after an order is placed and are generally non-refundable to Nifty City, all canceled orders are subject to a 6% cancellation fee, which will be deducted from the refund amount.
Nifty City reserves the right to cancel any order suspected of fraud, unauthorized payment activity, pricing errors, inventory discrepancies, or any other circumstance requiring cancellation. If Nifty City cancels an order for any of these reasons, the customer will receive a full refund.
2. 30-Day Return Policy
Eligible products may be returned within 30 days of the delivery date.
To begin a return, please contact our support team and provide:
- Your order number
- The reason for your return
- Photos or videos if requested
Returns sent without prior authorization may be refused.
3. Return Eligibility
To qualify for a refund, returned products must:
- Be returned within 30 days of the delivery date.
- Include all original accessories, wiring, brackets, hardware, manuals, and other included components.
- Be free from abuse, misuse, water damage, unauthorized modifications, or improper installation.
- Be received in a condition that allows inspection and testing.
Original packaging is strongly preferred and helps protect products during return shipping. While original packaging is not required for approved warranty claims, returns submitted without it may be subject to additional restocking fees if the product, accessories, or packaging are damaged during transit.
Products returned with missing accessories, damaged components, or signs of misuse may receive a reduced refund based on their condition.
4. Non-Returnable Items
The following items are not eligible for refunds unless they arrive defective or are covered under the Limited Warranty:
- Custom-built or special-order products
- Clearance or final sale items
- Gift cards (if applicable)
- Products modified by the customer
- Products damaged due to improper installation, misuse, abuse, accidents, or unauthorized repairs
Warranty coverage still applies where applicable.
5. Restocking Fees
Returns that are not the result of a confirmed warranty claim or product defect may be subject to the following restocking fees.
| Product Condition | Restocking Fee |
|---|---|
| Unopened | 10% |
| Opened but complete | 15% |
| Shows signs of installation or use | Up to 25% |
| Missing or damaged parts, accessories, or packaging | Up to 30% |
Restocking fees help offset inspection, testing, repackaging, inventory restoration, and administrative costs.
6. Defective or Damaged Products
If your product arrives damaged, defective, or does not function as intended, please contact Nifty City as soon as possible.
Photo or video evidence may be requested to assist our technical support team in diagnosing the issue.
If Nifty City determines that the product is defective:
Within 30 days of delivery, customers may choose either:
- A replacement product, or
- A full refund.
After 30 days, approved warranty claims will be resolved through repair or replacement under the terms of the Limited Warranty.
Nifty City reserves the right to troubleshoot products before authorizing a replacement, repair, or refund.
7. One-Year Limited Warranty
All Nifty City products include a One-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal use.
This warranty covers defects in materials and workmanship under normal consumer use.
This warranty does not cover:
- Improper installation
- Physical damage
- Water damage
- Electrical damage caused by external sources
- Product modifications
- Software modifications performed by the customer
- Misuse or abuse
- Cosmetic damage
- Normal wear and tear
If a warranty claim is approved, Nifty City will repair or replace the product, at our discretion.
Warranty replacements do not extend or restart the original warranty period.
Installation, removal, diagnostic, programming, towing, rental vehicle, or any other third-party labor costs are not covered or reimbursed under this warranty unless expressly agreed to in writing by Nifty City.
7.1 Software & Firmware
Nifty City continuously improves its products through software and firmware updates where available.
Our products are designed to integrate with third-party operating systems, mobile devices, applications, and vehicle software. Because these third-party platforms are controlled by their respective manufacturers, future software updates or changes may affect compatibility or functionality.
While Nifty City will make reasonable efforts to provide software updates, technical support, and compatibility improvements where possible, we cannot guarantee compatibility with future updates released by Apple, Google, Android device manufacturers, vehicle manufacturers, or other third-party software providers.
Changes made by third parties that affect product functionality do not, by themselves, constitute a manufacturing defect or qualify the product for a refund under this policy.
7.2 Customer Data & Settings
Customers are responsible for backing up and removing any personal data, applications, accounts, passwords, navigation history, Bluetooth pairings, Wi-Fi credentials, or other stored information before returning a product for service, replacement, or refund.
Nifty City is not responsible for any loss of data or personal settings that may occur during troubleshooting, inspection, repair, replacement, software updates, or factory resets performed as part of the return or warranty process.
Returned products may be restored to factory settings during inspection or repair.
8. Vehicle Compatibility
Customers are responsible for verifying compatibility before placing an order.
If you are unsure whether a product is compatible with your vehicle, we strongly encourage you to contact our support team before purchasing.
If a customer purchases a product without verifying compatibility and the product is later determined to be incompatible with their vehicle, the return will be treated as a standard return and may be subject to applicable restocking fees.
9. Professional Installation
Professional installation is strongly recommended.
Nifty City is not responsible for damage to the product or vehicle resulting from:
- Improper installation
- Incorrect wiring
- Vehicle modifications
- Unauthorized repairs
- Failure to follow installation instructions
Our support team is available to assist installers whenever possible.
10. Return Shipping
For approved returns submitted within the 30-day return period, Nifty City will provide a prepaid return shipping label.
Warranty claims submitted after the 30-day return period require the customer to ship the product to Nifty City unless otherwise approved by our support team.
Customers arranging their own shipment are encouraged to use a shipping carrier that provides tracking and insurance.
Nifty City is not responsible for products lost or damaged during return shipping when the customer selects their own shipping carrier.
11. Refused Deliveries
If a customer refuses delivery of an order for reasons unrelated to shipping damage or an error by Nifty City, the order will be treated as a standard return.
Any return shipping costs, original shipping charges (if applicable), and applicable restocking fees may be deducted from the refund amount.
12. International Orders
Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.
These charges are not included in the purchase price or shipping costs and are non-refundable.
Customers are encouraged to familiarize themselves with their country's import requirements before placing an order.
13. Inspection Process
All returned products undergo inspection before a refund or replacement is issued.
Inspection may include:
- Physical condition
- Missing components or accessories
- Signs of installation or misuse
- Functional testing
- Verification of reported issues
If a returned product is found to be fully functional and consistent with its advertised operation, the return will be processed according to the standard return policy and applicable restocking fees. Products determined to be functioning normally are not considered defective.
Refund amounts may be adjusted if products are returned damaged, incomplete, or in a condition different from how they were originally shipped.
14. Refund Processing
Once your return has been received and inspected, you will be notified of the outcome.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your payment provider.
15. Chargebacks
If you experience an issue with your order, we encourage you to contact Nifty City before initiating a payment dispute or chargeback. Our support team is committed to resolving issues quickly and fairly.
Chargebacks may delay warranty claims, returns, or refunds while the dispute is being investigated.
Nothing in this policy limits any rights you may have under applicable law regarding payment disputes or consumer protection.
16. Contact Us
If you have questions regarding this Return & Refund Policy or need to begin a return or warranty claim, please contact us:
Nifty City
Website: https://www.niftycity.shop
Email: support@niftycity.shop
This Return & Refund Policy applies to purchases made through Nifty City, operated by Fisher E Comm LLC.